Terms of service

TERMS OF SERVICE

Last Updated: October 2025

1. AGREEMENT TO TERMS

Welcome to Galax-E-Juice Ltd ("we", "us", "our"). By accessing or using www.galaxejuice.co.uk (the "Site") or purchasing our products, you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, please do not use our Site or services.

These Terms apply to all users, including browsers, customers, and visitors.

2. AGE RESTRICTIONS

You must be 18 years or older to use this Site or purchase our products. By using this Site, you confirm that you are at least 18 years of age. We reserve the right to request proof of age at any time. Failure to provide valid age verification will result in order cancellation.

It is illegal to sell nicotine products to anyone under 18 in the United Kingdom. We take age verification seriously and comply with all UK regulations.

3. CHANGES TO TERMS

We reserve the right to update or modify these Terms at any time without prior notice. Changes will be posted on this page with an updated "Last Updated" date. Your continued use of the Site after changes constitutes acceptance of the modified Terms.

We recommend reviewing these Terms periodically.

4. USE OF OUR SITE

Permitted Use

You may use our Site to:

  • Browse and purchase vaping products for personal use
  • Access product information and customer support
  • Create an account to manage orders

Prohibited Use

You may not:

  • Use our Site for any unlawful purpose
  • Provide false or misleading information, including age
  • Resell our products without written authorization
  • Attempt to circumvent age verification systems
  • Upload viruses or malicious code
  • Interfere with the Site's security features
  • Scrape, copy, or harvest data from the Site
  • Impersonate another person or entity
  • Use our products in any manner inconsistent with applicable laws

5. PRODUCT INFORMATION AND AVAILABILITY

  • Product descriptions, images, and prices are subject to change without notice
  • We strive for accuracy but cannot guarantee that all information is error-free
  • Product colours may vary from images due to screen settings
  • Products are subject to availability and may be discontinued at any time
  • We reserve the right to limit quantities on any product
  • All products are intended for use by adults 18+ only

6. PRICING AND PAYMENT

  • All prices are in British Pounds (GBP) and include VAT where applicable
  • Prices are subject to change without notice
  • We accept payment methods displayed at checkout
  • Payment must be received before orders are dispatched
  • We reserve the right to refuse or cancel orders for any reason, including pricing errors, suspected fraud, or unavailability

7. ORDERS AND ACCEPTANCE

  • Placing an order constitutes an offer to purchase
  • We reserve the right to accept or decline any order
  • Order confirmation emails do not constitute acceptance
  • Acceptance occurs when we dispatch your order
  • We may cancel orders due to product unavailability, pricing errors, payment issues, or failed age verification

8. SHIPPING AND DELIVERY

  • Shipping times are estimates and not guaranteed
  • Orders placed before 9am are typically dispatched the same day (Royal Mail 48)
  • We aim to dispatch most orders by 1pm on the same day
  • We are not responsible for delays caused by shipping carriers
  • Risk of loss passes to you upon delivery to the carrier
  • You must provide accurate shipping information
  • We only ship to addresses within the United Kingdom

9. RETURNS AND REFUNDS

Returns and refunds are governed by our Refund Policy, which forms part of these Terms. Please review our Refund Policy for complete details.

10. PRODUCT SAFETY AND WARNINGS

Health Warnings:

  • E-liquids contain nicotine, which is highly addictive
  • Keep all products away from children and pets
  • Nicotine can be harmful if swallowed or absorbed through skin
  • Pregnant or breastfeeding women should not use nicotine products
  • Consult a doctor if you have health concerns before using vaping products

Safe Use:

  • Follow all product instructions and safety warnings
  • Store products in a cool, dry place away from direct sunlight
  • Do not use damaged or leaking products
  • Dispose of products responsibly according to local regulations

11. INTELLECTUAL PROPERTY

All content on this Site, including text, images, logos, graphics, and software, is owned by Galax-E-Juice Ltd or our licensors and protected by UK and international copyright and trademark laws.

You may not:

  • Copy, reproduce, or distribute our content without written permission
  • Use our trademarks or branding without authorization
  • Create derivative works from our content
  • Remove copyright or proprietary notices

12. USER ACCOUNTS

If you create an account:

  • You're responsible for maintaining account confidentiality
  • You're responsible for all activities under your account
  • You must provide accurate and current information
  • You must notify us immediately of unauthorized access
  • We reserve the right to suspend or terminate accounts for violations

13. LIMITATION OF LIABILITY

To the fullest extent permitted by UK law:

  • The Site and products are provided "as is" without warranties of any kind
  • We do not guarantee uninterrupted, error-free, or secure access
  • We are not liable for indirect, incidental, or consequential damages
  • Our total liability shall not exceed the amount you paid for the product
  • We are not liable for delays, failures, or issues caused by third parties
  • We do not warrant that products will meet your specific requirements

Nothing in these Terms excludes or limits our liability for:

  • Death or personal injury caused by negligence
  • Fraud or fraudulent misrepresentation
  • Any liability that cannot be excluded under UK law

14. INDEMNIFICATION

You agree to indemnify and hold harmless Galax-E-Juice Ltd, our directors, officers, employees, and agents from any claims, damages, losses, or expenses (including legal fees) arising from:

  • Your violation of these Terms
  • Your use of our products
  • Your violation of any laws or third-party rights
  • False information you provide

15. THIRD-PARTY SERVICES

Our Site uses third-party services including:

  • Shopify (e-commerce platform)
  • Payment processors
  • Shipping carriers
  • Analytics providers

We are not responsible for third-party services, their content, or their practices. Your use of third-party services is subject to their own terms and policies.

16. PRIVACY

Your use of our Site is also governed by our Privacy Policy. Please review our Privacy Policy to understand how we collect, use, and protect your information.

17. DISPUTE RESOLUTION

Governing Law

These Terms are governed by the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

Informal Resolution

Before pursuing formal action, please contact us at sales@galaxejuice.co.uk to resolve the issue informally.

18. SEVERABILITY

If any provision of these Terms is found to be unenforceable or invalid, that provision shall be limited or eliminated to the minimum extent necessary, and the remaining provisions shall remain in full force and effect.

19. ENTIRE AGREEMENT

These Terms, together with our Privacy Policy and Refund Policy, constitute the entire agreement between you and Galax-E-Juice Ltd regarding use of our Site and services.

20. WAIVER

Our failure to enforce any right or provision of these Terms shall not constitute a waiver of that right or provision.

21. CONTACT INFORMATION

For questions about these Terms of Service, please contact us:

Galax-E-Juice Ltd Email: sales@galaxejuice.co.uk Phone: 07907 819637 Address: Waveney Lodge, Butt Lane, Burgh Castle, Norfolk, NR31 9QD, United Kingdom VAT Number: GB279997113 Company Number: 10701535